We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com or WhatsApp +92 300 156 9999. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org or WhatsApp +92 300 156 9999.
Damages and issues
Please inspect your order upon reception and contact us immediately if:
You must notify us within 3 days of delivery by writing to email@example.com or WhatsApp +92 300 156 9999 or by calling at +92 300 1569999 (10AM-06PM, Monday-Saturday).
Replacement will be sent in case a defected/faulty/damaged item was shipped. You will be required to email photographic evidence of the defective item at firstname.lastname@example.org or WhatsApp +92 300 156 9999, within 3 days of receipt of product before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
JAYBLUE does not offer a “refund” or “Money Back Guarantee” on purchased items not manufactured by JAYBLUE itself.